Refund policy

Hassle-Free Returns & Refunds

We’re committed to making sure you’re 100% satisfied with your order. If something isn’t right, we’re here to help.

Returns

Because our products are custom-made and personalised, we unfortunately cannot accept returns for change of mind or incorrect personalisation once the order is confirmed. Please double-check all spelling, photos, and design choices before placing your order.

However, if your item arrives:

• Damaged

• With a production error (e.g. wrong name, incorrect image)

• Or you received the wrong product

Please contact us within 7 days of delivery with a photo of the issue and your order number. We will offer a replacement or refund, depending on the situation.

Refunds

Refunds will be issued to the original payment method once we’ve assessed the issue. This typically takes 3–5 working days after approval.

We cannot issue refunds for:

• Typos or design errors made by the customer

• Slight colour differences due to screen variations

• Late deliveries caused by incorrect addresses or postal delays out of our control

Contact Us

Email: sales@snappypicture.co.uk

Use our Contact Page for faster service.